If you have any problem with the gear or products you bought from Apulso, contact our team and we will find a solution. You can write to us at [email protected] or use the contact page.
Right of withdrawal (14 days)
For distance purchases, such as those made in our online shop, you may cancel your purchase within 14 days of the day you receive the product, without giving any reason (Portuguese Decree-Law no. 24/2014). To do so, just let us know your decision within that period, by email or through the contact page.
After telling us you are cancelling, you have 14 days to send the product back to us, unused and in good condition. The direct cost of returning the product is borne by the customer, unless the product is faulty or does not match what was ordered.
We refund all payments received, including the original shipping cost, within 14 days of your cancellation notice, using the same payment method used for the purchase. We may withhold the refund until we have received the product or proof that it has been sent.
This right does not apply to products made to the customer's specifications or clearly personalised (for example, with a name or number of your choice), nor, for hygiene reasons, to underwear, swimwear and other items worn in direct contact with the skin that have been worn or whose protective packaging has been opened.
Legal guarantee (3 years)
All products carry a 3-year legal guarantee of conformity from the date of delivery (Portuguese Decree-Law no. 84/2021). The guarantee covers manufacturing or material defects, that is, products that do not match what was sold. In those cases, you are entitled to have the product repaired or replaced or, where that is not possible, to a price reduction or a refund.
The guarantee does not cover normal wear and tear from use (for example, pilling, loss of elasticity, fading or wear of the print from washing and training), nor damage caused by misuse, accidents or not following the washing and care instructions on the label.
Complaints
If you are not satisfied with the solution we find, you can file a complaint in the Electronic Complaints Book (Livro de Reclamações Eletrónico).
Updates
This Returns Policy may be updated from time to time. We recommend that you check it regularly.